Free Shipping in UK
We have a fulfillment center in the United Kingdom. After your order is complete, it takes us 1-2 business days to process your order and get it ready for the shopping center. If there is a lack of inventory from your nearest location, we will ship your order form our other fulfillment center in Europe.
We use Royal mail, Hermes, DHL, Amazon, UPS to ship our order based on your location and available inventory.
Our delivery will take 3-10days; However please expect 1-2 weeks of delivery(Due to the COVID - 19 situation) although we ship your order and provide the tracking number within 24 hours, it is the shipping carriers and the government who will decide when to deliver your order.
Affected by Covid-19, there will be some delay on the delivery.
Once the order is shipped, please allow 24-48 hours for the tracking number to be fully updated on the post office system. Please note that your order is actually on the way and there is no delay of the package rather than the tracking number status.
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address.Please contact us immediately if you believe you have provided a wrong shipping address.
Lost or stolen package
If your tracking information states that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier. If you have any further questions on how to do this, please reach out to our customer support team.